Terms of service

Effective Date: 01/01/2025

Welcome to Story Dental. By accessing our website, scheduling an appointment, or using our services, you agree to the following Terms and Conditions.

 
1. Website Use
The content on this website is provided for informational purposes only and does not constitute medical advice. Use of this website does not establish a dentist-patient relationship.

You agree not to misuse this website or attempt to interfere with its operation.

 
2. Appointments and Services
Appointment requests submitted through our website or patient portal are subject to confirmation by Story Dental.

We reserve the right to reschedule or cancel appointments as needed.

Dental treatment recommendations are based on clinical evaluation and professional judgment.

 
3. Payment Terms
Payment is due at the time services are rendered unless prior arrangements have been made.

We accept major credit cards, debit cards, cash, and other approved payment methods.

If a balance remains unpaid beyond 30 days, a late fee of $25 or 10% of the outstanding balance (whichever is greater) may be applied once per outstanding balance.

Patients are responsible for any fees not covered by insurance.

 
4. Insurance
As a courtesy, we may submit claims to your insurance provider. However, you remain responsible for the full balance of services provided.

Insurance estimates are not guarantees of payment.

 
5. SMS Messaging Program
Story Dental may send SMS messages related to:

Appointment confirmations and reminders
Reschedule notifications
Account updates
Patient portal alerts
Customer support communications
Verification codes
Message frequency varies depending on appointments and account activity.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For assistance, reply HELP or contact us at:

Phone: (408) 272-0888
Email: [email protected]

Consent to receive SMS messages is not a condition of treatment.

We do not send marketing or promotional messages without separate consent.

 
6. Privacy
Your use of our services is also governed by our Privacy Policy:

https://storydental.com/privacy-policy

We are committed to protecting patient information in accordance with applicable laws, including HIPAA.

 
7. Limitation of Liability
To the fullest extent permitted by law, Story Dental shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services.

 
8. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

 
9. Contact Information
Story Dental
2454 Story Rd
San Jose, CA 95122
Phone: (408) 272-0888
Email: [email protected]